According to research by Vanguard Communications, a national healthcare marketing and practice management consulting firm, patients are much more likely to both publicly laud and lambaste their experience with physicians when compared to restaurants and hotels. The data suggests that people’s experiences with doctors are distinctly polarizing, while their expectations of restaurants and hotels are more nuanced. It becomes clear that the polarizing effects of a disappointing patient experience are more dangerous to physicians and their medical practices than to other businesses.
It becomes clear that the polarizing effects of a disappointing patient experience are more dangerous to physicians and their medical practices than to other businesses.
Vanguard Communications & Healthcare Process Improvement is a Denver-based firm specialized in the integration of digital marketing and patient education and communications, along with medical practice operational analysis and process improvement. Founded in 1994, Vanguard serves clients coast to coast in small to large private and academic medical practices.
Our next guest is Dr. Megan Roche, Athlete and Author will discuss the Annual Year in Sports Data Revealing New Insights on How and Why People Exercise In the U.S. and around the Globe. December 11, Strava released its annual Year In Sport data report, revealing new insights about 48 million athletes in 195 countries worldwide. Strava is a world’s largest sports participation platform and the report is a unique opportunity to learn about how and why people exercise on an unparalleled scale. Dr. Megan Roche received her medical degree from Stanford University in 2018. She is completing a PhD in Epidemiology and Population Health at Stanford with a clinical research focus on bone health in athletes and genetic predictors of sports injury. In addition, Megan is a running expert for Strava. Megan is a professional mountain, ultra, and trail runner for Hoka One One, a five-time national trail running champion, a North American Mountain Running Champion, and a six-time member of Team USA. She is a co-author of the book “The Happy Runner” and a co-founder of Some Work All Play, a coaching group centered around finding long-term fulfillment in the process of running.
Sharon Miller, Head of Small Business, Bank of America, will discuss: SMALL BUSINESS OWNERS OPTIMISTIC AND PLANNING FOR GROWTH IN 2020 and the Changes in U.S. Trade Policies Increasingly Impacting Entrepreneurs
According to a new Bank of America study exploring the concerns, aspirations and perspectives of more than 1,000 small business owners (SBOs) across the country, U.S. business owners are entering the new decade on a high note, with 82% anticipating year-over-year revenue growth as they close out 2019. Entrepreneurs are confident about their business prospects, with expansion plans, revenue projections and intent to hire remaining strong and steady from last fall.
For more information, please visit: www.bankofamerica.com/smallbusiness/